Customers Are Our Top Priority
HomeSense’s reputation has been built on offering our customers an ever changing selection of distinctive and brand name home fashions at great values every day. Our customers have always been and continue to be our top priority and the quality of product we sell is important to us.
At HomeSense, our values extend to the longstanding relationships we build with our vendors. The vast majority of our merchandise is comprised of name brand goods purchased from name brand vendors. Our vendors warrant to our Company that their goods have been manufactured and shipped in accordance with all applicable laws, regulations, and industry standards, including human rights standards.
If merchandise is found to be inconsistent with safety standards, we take appropriate steps and will remove the product in question from sale if necessary. In the case of product recalls conducted in cooperation with governmental agencies, we work closely with our vendors and/or the appropriate agencies to ensure the required recall information is available to our customers. We have solid practices in place which include instructing our stores to quickly pull recalled product off our shelves nationally and posting in-store signage to inform customers of actions they may take.
Our customers may always contact Customer Service at 1-866-466-3707 for additional information.
For your convenience, we provide below a list of products sold by HomeSense that have recently been recalled in cooperation with Health Canada and other federal agencies. You can review further details, such as the steps you may take if you purchased the recalled item(s), by clicking on each link. The list below is limited to recent recalls, and, though we do try to keep it up to date, it is not intended to be an authoritative list of recalled products. For more information about product safety and safety recalls, please visit www.hc-sc.gc.ca.
*Recalls conducted of TJX private label merchandise remain on our product recall list for approximately three years. All other product recalls remain on this list for approximately 18 months.